Customer Success Consulting · Suxedya Ltd.

Your clients
paid to stay.
Make them want to.

The Suxedya Promise

Turn satisfied clients into loyal advocates, measurably.

15 years. Three continents. Six industries. Sofia builds the systems, leads the teams, and delivers the results that turn client relationships into your strongest competitive advantage.

Work with Sofia Discover C.A.R.E.

Sofia · Founder, Suxedya Ltd.

About Sofia

15 years of
client obsession
across 3 continents.

Sofia is a Customer Success strategist with 15 years of experience building client relationships that last, across retail, fashion, merchandising, SaaS, software, and business coaching.

She has built and led CS teams in the UAE, across Southeast Asia, and in Europe, managing premium, high-ticket client portfolios in industries where the margin for error is zero and the expectation for excellence is non-negotiable.

Her edge: making complex client operations feel human, and making human relationships scale without losing their soul. Through Suxedya Ltd., she brings that expertise to founders and executives who are ready to treat client experience as a revenue strategy, not an afterthought.

Industries

Retail Fashion Merchandising SaaS Software Business Coaching

15 yrs

Leading customer
success teams

Continents,
UAE, Asia, Europe

Industries,
one standard of excellence

+60%

Average retention uplift
within 6 months of engagement

The Method

Introducing C.A.R.E.
A framework built
for retention that lasts.

Most CS strategies fail not because of bad intentions, but because they lack structure. C.A.R.E. is Sofia's proprietary 4-step method, refined over 15 years across industries and continents. It transforms scattered client management into a repeatable, measurable system that drives loyalty at scale.

Step 01

Clarify

Map the real client journey, not the internal process, but what the client actually experiences. Identify where value is created, and where it silently leaks.

Step 02

Architect

Design the systems, playbooks, and team structures that make exceptional client experience repeatable, without relying on heroics or individual talent.

Step 03

Run

Activate the framework alongside your team. Train, coach, implement, so the change sticks and your people own it long after the engagement ends.

Step 04

Evaluate

Measure what matters: retention rates, health scores, NPS, revenue impact. We define success before we start, and prove it with data after.

Services

Six ways to build
a business clients choose
to stay with.

Customer Success Strategy

Full diagnostic of your client journey, from first contact to renewal. We identify where you're losing value and build the roadmap to fix it.

Onboarding Experience Design

The first 90 days define everything. Onboarding systems that make clients feel they made the right decision, from day one.

CSM Team Structuring

Build or restructure your Customer Success team with clear roles, health scoring, playbooks, and capacity frameworks that scale.

Churn Reduction

Identify your highest-risk clients before they leave, and put in place the early-warning systems and intervention protocols that keep them.

Client Health Scoring

Custom health score systems built for your business, so your team always knows who needs attention, and when to act.

Training & Masterclasses

Workshops and coaching for CS teams ready to move from reactive to proactive, and deliver experiences clients talk about.

Join the team

Work with
Suxedya.

We work with premium clients who demand excellence. We build CS teams that deliver it, with method, precision and heart. If that resonates, read on.

Customer Success Manager

Mission Freelance, 100% Remote

Freelance 35h / semaine 700€ / mois Formation incluse

Le bon profil n'est pas forcément le plus expérimenté. C'est celui qui met le client au centre de tout, naturellement. Si accompagner, écouter et faire réussir les autres te drive vraiment, on veut te rencontrer.

Nous recherchons un(e) CSM freelance pour intervenir chez l'un de nos clients, leader français dans le coaching et la formation haut de gamme pour chefs d'entreprise. Tu seras le point de contact principal des membres de programmes Mastermind premium.

Suivi personnalisé des membres tout au long de leur parcours programme
Gestion proactive de la relation client avec des échanges réguliers et adaptés
Analyse des KPIs de satisfaction et identification des leviers d'amélioration
Collaboration avec les équipes internes pour optimiser les process et outils CS

Expérience3 à 5 ans en relation client, coaching, formation ou service premium

LangueFrançais courant à l'oral et à l'écrit, indispensable

QualitésAutonome, organisé(e), excellent(e) communicant(e), écoute active

OutilsSlack, Asana, Airtable, HubSpot

700€/ mois

Rémunération fixe, payée en euros.
Formation CSM initiale et continue incluse, tu intègres la méthode Suxedya avant ta première mission.

Candidature écrite

Entretien visio équipe Suxedya

Cas pratique CS

Entretien final Responsable CS

Pour candidater, envoie un email à sofia@suxedya.com avec :

01
Ton CV en pièce jointe (PDF)
02
Une courte vidéo de présentation (2 à 3 minutes max), qui tu es, ton parcours, pourquoi le métier de Customer Success t'intéresse et surtout, es-tu prêt(e) à aller vers l'excellence ? Lien YouTube, Google Drive, WeTransfer ou tout autre lien de partage.

Envoyer ma candidature

Your clientspaid to stay.Make them want to.

15 years ofclient obsessionacross 3 continents.

Introducing C.A.R.E.A framework builtfor retention that lasts.

Six ways to builda business clients chooseto stay with.

Let's talk aboutyour clients.